Arrived damaged? Here is what to do

Big furniture travels a long way in a truck. If something arrives broken, bent or cracked, tell us within 48 hours of delivery and we make it right at no cost to you.

1. STEP 1
   Check every box

   Open the boxes within 48 hours of delivery. If a freight driver delivers and a box is visibly crushed or torn, write “damaged” on the delivery receipt before you sign, if you can.

2. STEP 2
   Take a few photos

   Each box with its shipping label, the damaged part close up, and the part letter or number from the instructions if there is one.

3. STEP 3
   Email them to us

   Send the photos and your order number (it starts with SL) to support@snuglane.com.

4. STEP 4
   A person replies within one business day

   You choose: free replacement parts, a full replacement unit, or a full refund. In most cases nothing has to be shipped back.

Email us about a damaged item

Good to know

• Missing a part? Same email: tell us the part letter from the instructions and we send it.
• Something wrong with it in the first 30 days? A defective or wrong item is fixed at our cost: a prepaid return label or no return at all, then a replacement or refund.
• Changed your mind instead? That is a standard 30-day return; see Shipping & Returns.
• Refund timing: within 7 days of our approval, back to the card you paid with.